" So Much More Than Just A Tour "
No Refund for cancellation made in 3 Days to the date of departure or for failure to show up at your designated departure time and no Refund will valid for Cancelation which is the Payment has Transferred To Our Bank Account.
Online Customer Service
It is our goal that meets the expectation of our customers besides just providing good quality service at reasonable prices. To enable smooth efficient services to our growing list of clients, we encourage our clients use our online help desk to answer commonly asked questions. If none of the topic below applies to you, please contact us
If you're interested with any of the following Trips Destination on this website, please feel free to leave your details on our reservation form. Please book your tour as soon as possible to avoid disappointment, Except for all Tours in Indonesia. Booking are still acceptable, within 24 hours prior to date of departure, subject to airlines seat availability.
Minimum 50% from total costing is require to be prepaid on your Reservation date Through our Bank Account or Western Union and the rest of Its total amount will be collect one day or on your departure date for maximum Time. Payment is acceptable in International Currency, Your nationality Currency or Indonesian Rupiah, based on IATA Exchange Rate.
And Please note:
For Payment Through Bank account or Western Union, The transferring tax is not including in the priced
Bank Central Asia(Swift Bank Code: CENAIDJA)
7800171045 Tahapan BCA
Via Western Union
Name: Bagus Lesmana
Address: Jl. Lingkungan I RT RW 003
Cancellation or changing your booking
Cancelation fee would be imposed with cancellation category as we enclosed below:
30 Days: 30% From Total Priced
21 Days: 40% From Total Priced
14 Days: 50% From Total Priced
07 Days: 60% From Total Priced
03 Days: 80% From Total Priced
No Show: 100% From Total Priced
All Above Cancelation Categories are start to Count Down to your Trip Departure date, when the Reservation is made or after the Pre-payment is paid to our bank Account.
Liability : Matahatikita Tours Service acts only as an agent for tour arrangement and transport (boat or car) as well as hotel accommodation and will therefore have to disclaim responsibility for any Loss, Damage, Accident, Injury including but not limited to Death, Delay, Change of Schedule or any other irregularities caused or arising from circumstances beyond our control
Perumahan Griya Bumi Asih Blok B No.5 Jl. Raya Sawangan - Kembes - Minahasa
North Sulawesi 95661 - INDONESIA